We want you to feel confident trying The Core System. This Refund Policy explains our guarantee and how refunds work.
Our 60-day money-back guarantee: If you are not satisfied with The Core System, you may request a full refund within 60 days of your purchase. No hoops, and no hard feelings.
Requesting a refund
To request a refund, contact us at support@mydigitaloperator.com with your order details, or use the support and order links in the confirmation email you received from Digistore24. We will process eligible refunds through Digistore24.
How refunds are processed
Digistore24 is the retailer and merchant of record for your purchase, so refunds are issued through Digistore24. Refunds are returned to your original payment method.
Digistore24 buyer guarantee
As the retailer, Digistore24 also provides its own buyer guarantee and, where applicable, a statutory right of withdrawal for consumers. These apply in addition to the guarantee described here.
Timeframe
We aim to process refund requests promptly, usually within a few business days. The time it takes for the refunded amount to appear depends on your bank or payment provider.
Questions
If you have any questions about a refund, email support@mydigitaloperator.com and we will be glad to help.